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We want you to love your wall panels. If something isn't right, here's how returns work.

30-day returns
You may return unused panels within 30 days of delivery.

• Panels must be unused, uncut, undrilled, uninstalled, in their original, undamaged packaging.
• A 20% restocking fee applies to change-of-mind returns (covers inspection and repackaging of oversize panels).
• Return shipping is arranged and paid by the customer for change-of-mind returns.

Not eligible (final sale)

• Panels that have been cut, drilled, trimmed, painted, or installed.
• Items returned without original packaging, or damaged after delivery.
• Samples, clearance, and custom / cut-to-order items.

Damaged, defective, or wrong item — we cover it
If your order arrives damaged, defective, or incorrect, email info@triopanels.com with photos within 7 days of delivery. We'll send a free replacement or issue a full refund — at no cost to you.

How to start a return
Email info@triopanels.com with your order number. We'll review and send you a return authorization and the return shipping address. Returns sent without prior authorization may be refused.

Refunds
Approved refunds are issued to your original payment method within 5 business days of us receiving and inspecting the returned panels.

Exchanges
We accept exchanges — email us and we'll help you swap colors or sizes.

Questions? info@triopanels.com · +1 (202) 970-3444